At Sailbycruise, we value and respect the privacy of our customers and are committed to safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our website, book cruise services, or engage with our customer support. We aim to ensure a safe and secure experience for all travelers while maintaining transparency and trust in how your information is handled.
Collection We collect personal information from you when you book a cruise, subscribe to our newsletter, request assistance, or use any of our services. The types of personal information we may collect include, but are not limited to, your full name, contact details (email, phone number), payment information, passport or identification details, and booking preferences. This data is used primarily to facilitate your cruise booking and to ensure a smooth and personalized experience. We may also collect non-personal information, such as browsing activity on our website, to improve site functionality and user experience.
Use of Information The personal information we collect is used for a variety of purposes related to providing our services. This includes processing your cruise bookings, sending booking confirmations, communicating important updates, providing customer support, and processing payments. Additionally, we may use your information to send promotional offers, news, or special deals that may be of interest to you, based on the preferences you have indicated. You can opt out of receiving such communications at any time by following the unsubscribe instructions in the emails or by contacting our customer support team.
Data Security We take the security of your personal data very seriously. Our website uses encryption technology (such as SSL) to ensure that your personal and payment information is securely transmitted. We employ various security measures, including firewalls, data encryption, and secure server protocols, to protect your data from unauthorized access, disclosure, alteration, or destruction. However, it is important to note that no data transmission over the internet or electronic storage method can be completely secure. While we strive to use the best available security technology, we cannot guarantee the absolute security of your data.
Third-Party Sharing We respect your privacy and do not sell or rent your personal information to third parties. However, in order to fulfill your cruise booking and provide related services, we may share your information with trusted third-party partners such as cruise lines, payment processors, and other service providers. These partners are required to uphold confidentiality agreements and ensure that your data is handled in a secure manner. Additionally, we may disclose personal information when required by law, such as to comply with legal processes, regulatory requirements, or to protect the rights, property, or safety of Sailbycruise, our customers, or the public.
Cookies and Tracking Technologies Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze site usage, and improve our services. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, please note that some parts of the website may not function properly if you disable cookies.
Your Rights and Choices You have the right to access, correct, or delete your personal information at any time. If you wish to update your contact details, request a copy of your data, or withdraw your consent for us to use your information, please contact our customer service team. We will take all reasonable steps to honor your request within the limitations of applicable laws.
Changes to the Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make significant changes, we will notify you via email or through a notice on our website. By continuing to use our services after changes have been made, you agree to the updated Privacy Policy.
If you have any questions or concerns about our Privacy Policy or how your information is handled, please do not hesitate to contact us. Your privacy and trust are very important to us, and we are here to assist with any queries you may have.
