At Sailbycruise, we understand that plans can change, and we strive to provide a clear and fair cancellation and refund policy. This policy outlines the terms and conditions for cancellations and refunds for cruise bookings made through our agency.
Cancellation requests must be submitted in writing or through our customer service team within the specified timeframe for eligibility. Refunds are subject to the policies of the cruise line or service provider associated with your booking. Each cruise line has its own cancellation policy, including deadlines and fees, which we encourage travelers to review carefully at the time of booking. Typically, cancellation fees increase as the departure date approaches, and certain fares or promotional deals may be nonrefundable.
Refund eligibility depends on factors such as the type of fare booked, the timing of the cancellation, and any additional services included in the package. For cancellations made within the allowable timeframe, refunds will generally be processed back to the original payment method. Please note that processing times may vary and can take up to 30 days, depending on the cruise line or financial institution.
In cases of non-refundable bookings or late cancellations, we recommend considering travel insurance. Travel insurance can provide coverage for unforeseen circumstances, such as medical emergencies or trip interruptions, offering peace of mind and potential reimbursement
If a cruise is canceled or rescheduled by the cruise line, refund options will be provided according to the cruise line’s policies. These may include a full refund, rebooking at a later date, or receiving future cruise credit.
We are committed to assisting our customers during the cancellation process. For any questions, clarifications, or help with cancellations, please contact our support team. By making a booking with Sailbycruise, you agree to the terms outlined in this cancellation and refund policy. Travelers are encouraged to review these terms carefully to ensure a smooth and hassle-free experience.
